Frequently Asked Questions

Sales Questions

Do you offer a money back guarantee?

Yes. We offer a 30 day 100% money back guarantee. If during the first 30 days of signing up you decide our shopping cart doesn't fit your needs, we will provide you with a full refund.

How do I order your shopping cart?

You can order our shopping cart services directly from our website by visiting the Pricing/Order page.  After selecting the service plan of your choice, you will be able to decide how you would like to pay.

How can I pay for your shopping cart?

We accept Visa, Mastercard and American Express.

How long will it take to get my account information after I sign up?

After signing up, your account information should arrive by email within a minute.

How do I add your shopping cart to my website?

Adding our shopping cart to your website is easy. Please visit our Quick Start Instructions.

How many products can I sell?

You can add up to 20,000 products to our database.

What payment gateways are compatible with your shopping cart?

To view a complete list of the payment gateways that are compatible with our shopping cart, please visit our Compatibility page.

Can I process credit card orders through your shopping cart?

Yes. You will need a PayPayl account or compatible payment gateway. Your merchant account provider will provide you with a payment gateway account.

Is it easy to connect my payment gateway to your shopping cart?

Yes. It is very easy. Your payment gateway provider will give you a unique user ID and password. You will simply enterthe User ID in the Shopping Cart Administration Area. After doing so, your shopping cart will know to pass credit card order information to your payment gateway.

How do PayPal payments work through your shopping cart?

Your customers will be able to add and remove items from their cart as normal. When they are ready to checkout, they can choose to pay by PayPal. Your customer will then be prompted to log in to PayPal and complete payment.

Can I buy your shopping cart as software?

No. We only offer our shopping cart as a hosted service, which is a much more cost effective, reliable and convenient way to add shopping cart capabilities to your website.

Will your shopping cart work with my affiliate tracking system?

Most affiliate tracking systems work in the same way, which makes the majority of them compatible with our shopping cart. If your affiliate tracking system requires that you place HTML code on your order receipt or "Thank you" page, then it will definitely work with our shopping cart.

Will my customers see advertisements or your company name on shopping cart pages?

Absolutely not. We do not use your shopping cart account as a way to promote our company or any other company's products or services.

Does it matter what I sell on my website?

No. You can sell any product or service, as long as you are not in violation of our Terms of Service.

Can I use your shopping cart if I don't have my own domain name?

Yes. You could even add our shopping cart to your website if you only have a one page site under some other domain (e.g.,

What is required for me to use your shopping cart?

You need a website and access to the HTML code. You do not have to be a web designer or HTML expert.

For setup instructions, please visit our Quick Start Instructions.

Do you charge transaction fees?

No. You only pay one flat fee monthly or yearly, depending on the service plan you choose. If you accept credit cards, your credit card processor will charge transaction fees, but there are no such fees associated with using our shopping cart.

Is your shopping cart available in any language other than English?

No. However, you can insert custom messages (written in any language) into each page of the shopping cart. You can also use any currency symbol you like.

Can I cancel service at anytime?

Yes. Simply follow the instructions noted below under "How do I cancel my account" and your account will be closed on the date of your choice.

Billing Questions

Will I receive a notice by email before my account is renewed?

Yes. You can also review your next renew date at any time by following these steps:

  1. Login to the Shopping Cart Administration Area
  2. Click on Account and Service Plan.

How do I change my service plan (e.g, from monthly to annual)?

  1. Login to the Shopping Cart Administration Area
  2. Click on Account and Service Plan.

You can change your service plan at any time. Changes will apply to your next service period.

How do I update my credit card information?

  1. Login to the Shopping Cart Administration Area
  2. Click on Account and Billing Information.

My account didn't automatically renew (e.g., credit card declined). How do I manually renew?

First, verify that your billing information is accurate and update it if necessary.

  1. Login to the Shopping Cart Administration Area
  2. Click on Account and Billing Information.

Submit payment for any unpaid invoices.

  1. Click on Account, Billing History.
  2. Click View next to all unpaid invoices.
  3. Click on the Submit Payment button.

Log out and log back in to the cart admin.

How do I cancel my account?

  1. Login to the Shopping Cart Administration Area
  2. Click on Account, Service Plan and Cancel Account.

If you are within the first 30 days of purchasing your shopping cart account, you will receive a full refund.